FAQ's

Van Insurance FAQ's

• My van is refrigerated – can you still offer me cover?

  Yes. Insuring a refrigerated vehicle holds no problems for us.

• I have a tipper – do you insure these?

  Yes.

• Will my trailer be covered on my policy?

  You are automatically covered for damage to third party property or injury under the standard policy. We may, for an additional premium, be able to offer cover for any loss or damage to your trailer.

• What happens if I lose my keys – will this be covered on my policy?

  Yes as we offer Key Cover free of charge (only for Builderbusiness Club members!) which normally costs £15.95 for 12 months cover. See Key Cover for more information.

• Is breakdown cover included in my policy?

  Breakdown and Accident Assistance is available. CVD include Breakdown and Accident Assistance with allfully comprehensive* policies. In the event your van breaks down or you have an accident, if you have purchased a fully comprehensive* insurance van policy with us and you’re covered by our Breakdown and Accident Assistance service then CVD will arrange for your van to be repaired at the roadside, or if this isn't possible, for it to be recovered to a repairer or your home, whichever is nearer. This is worth £52.50 for 12 months cover.
  
  *only applies for vehicles aged 15 years or younger
  

• What happens if I have an accident or need to make a claim?

  In the event of an accident, or if you need to make an insurance claim, please call our customer services team on: 0845 219 0510

• Are my tools covered under my van insurance policy?

  No, but we do offer Tool Cover separately to your van insurance. To find out more please call us. And remember, if you are a Builderbusiness Club member and you purchase your van insurance with us, you will receive a 5% discount on any tools policy you take out with us!

• If my vehicle is in an accident, and I can’t drive it, will I get a replacement, until it is fixed?

  A replacement hire van is available with all policies, when it is a non-fault accident.

• Some of my details have changed - what do I need to do?

  If any of your details or circumstances change, you must let us know immediately, as this could affect your policy. Call our customer services team on 0845 219 0510 (Monday to Friday 9am to 5.30pm and Saturday 9am to 1pm) to advise us of any changes to your policy.